30-day money-back guarantee

Try it first

Every copy of FamiFotos starts with a 7-day free trial with every feature included, so you can try it with your own photos before you pay.

How to ask for a refund

Our orders are handled by Paddle, who sell FamiFotos on our behalf as the Merchant of Record. To ask for a refund, either:

• go to paddle.net, find your order with the email address you used to buy FamiFotos, and request a refund there; or
• email us with the email address you used, and we’ll arrange it for you.

Refunds go back to the card or account you paid with. Paddle usually processes them within a few days; your bank may take a little longer to show it.

What happens after a refund

Your FamiFotos licence is cancelled. Your photos and your archive folder stay exactly where they are, and everything FamiFotos saved into your photo files — names, dates, descriptions — stays in them, readable by other apps.

After 30 days

If something has gone wrong — you were charged twice, say, or FamiFotos doesn’t work on your Mac and we can’t put it right — get in touch and we’ll look at it fairly.

Your legal rights

This policy is in addition to your rights under consumer law, and doesn’t affect them.

Questions

Email us. FamiFotos is sold through Paddle.com, our reseller and Merchant of Record.